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Returns Information

Returns

In the event you wish to return your goods please contact our customer services at admin@prioryquay.co to obtain a Returns Authorization form. The form must be completed and returned so a returns number can be issued.

All returned goods must be unused, in original packaging and returned to the allocated address.

Carriage cost for returns is at the customer’s expense.

Good exempt from Return – Any lines that are manufactured to order, bespoke ordering, special designed orders and products ordered in cut lengths.

The company reserves the right to make a 30% inspection and re-stocking fee on certain products.

Note: Returns will not be accepted without Priory Quay agreement.

If you have any further questions please contact Customer Services by email, or call us to advise us of the issue and we will be pleased to assist. Email admin@prioryquay.co

30 Day Money Back Guarantee – for Consumers

With the Priory Quay 30 day money back guarantee you have the option to return unwanted products.

All items must be unused, in saleable condition and in original packaging with all component parts intact and unused.

Carriage cost for returns is at the customer’s expense.

Faulty or Damaged Goods
We have strict quality controls but in the event of a product failure within a 30 day period, goods can be returned using the above 30 day guarantee. Returns forms as listed above are available from Customer Services at admin@prioryquay.co

Over the 30 day period we will either offer to repair the defective goods or send a replacement or equivalent item of the same value.

Please Note:
Please check the instructions and guarantee leaflet that came with your consignment, as many goods may have a direct warranty covered by the manufacturer.

Your statutory rights are not affected by these guidelines.