British Quality Extra Heavy Duty Steps with Narrow Base - 3 to 15 Steps

No of Steps: 3-15
Platform/Tread mm: 490 / 540
Platform D mm: 500
Overall width mm: 700
Tread Type: Choice
Average working height m: 2.19 to 4.95
Weight kg: 51

Please note: these products are  made to order and therefore cannot be cancelled once ordered. As these items are made specifically to your request, they are also excluded from our returns policy unless damaged or faulty. 

Security
We are fully PCI DSS compliant & when shopping with Priory Quay we will need to collect information from you - including your name, email address, delivery and invoice address and payment details. To ensure this information remains confidential our website uses the latest ‘Secure Sockets Level’ encryption. This is the most advanced technology currently available online and ensures that all data transmitted between your computer and our servers remains inaccessible to others (you can see when this technology is being used because a small locked-padlock symbol appears in the status bar of your web browser).

Banking
We use reputable PCI-DSS level 1 security, third-party banking organisations to handle our payment card transactions. However, these organisations are only given the information they need to verify and authorise your payment for us to process your order. These organisations are also under a strict obligation and code of practice to keep your information private and confidential. We do not store credit/debit card information nor do we share customer’s details with any third parties other than those we use to fulfil our service to you.
Please allow additional 3-5 days delivery for fund clearance if paying by cheque.

Privacy
Please see our Privacy Policy for complete information - Your privacy is very important to us and we guarantee that no information provided by you is released to any third party organisation for any marketing purposes. We fully comply with all latest and applicable Data Protection & Consumer Regulations, always treating and managing your information with the strictest confidentiality.

Returns

In the event you wish to return your goods please contact our customer services at admin@prioryquay.co to obtain a Returns Authorization form. The form must be completed and returned so a returns number can be issued.
All returned goods must be unused, in original packaging and returned to the allocated address.
Carriage cost for returns is at the customer’s expense.

Goods exempt from Return – Any lines that are manufactured to order, bespoke ordering, special designed orders and products ordered in cut lengths.
The company reserves the right to make a 30% inspection and re-stocking fee on certain products.

Note: Returns will not be accepted without Priory Quay agreement.

If you have any further questions please contact Customer Services by email, or call us to advise us of the issue and we will be pleased to assist. Email admin@prioryquay.co

30 Day Money Back Guarantee – for Consumers

With the Priory Quay 30 day money back guarantee you have the option to return unwanted products.

All items must be unused, in saleable condition and in original packaging with all component parts intact and unused.

Carriage cost for returns is at the customer’s expense.

Faulty or Damaged Goods
We have strict quality controls but in the event of a product failure within a 30 day period, goods can be returned using the above 30 day guarantee. Returns forms as listed above are available from Customer Services at admin@prioryquay.co

Over the 30 day period we will either offer to repair the defective goods or send a replacement or equivalent item of the same value.

Please Note:
Please check the instructions and guarantee leaflet that came with your consignment, as many goods may have a direct warranty covered by the manufacturer.

Your statutory rights are not affected by these guidelines.

FREE Delivery & Packaging on all orders over £50 +vat – UK Mainland only
Some products to Scotland, the Highlands and Islands may incur extra carriage changes, we will check with you before processing.
All orders under £50 +vat will be subject to P&P of £6.25+vat - UK mainland only Product availability is displayed alongside each item when selecting.
Depending on location 90% of deliveries are made within 48hrs.
Unless otherwise agreed delivery will be to the Registered Card Address

All enquiries to email: admin@prioryquay.co

Priory Quay
Registered
15a Willow Way
Christchurch
Dorset
BH23 1JJ
Registered in England and Wales – 9337855